Our offices: Cowden, Kent. England
Frequently Asked Questions
Please read our FAQs. For a full list click here.
Strap sizes are completely up to the individual. The best way to know is to measure your current strap. If you don’t have one, simply place a tape measure around your neck and decide what size works best for you based on where you wear your strap, i.e., crossbody, hanging around your neck, etc., and where you want your camera to be.
Shipping is free within the UK. International delivery prices range from £9.99 for our straps and accessories to £35 for our camera messenger bag. We also have express shipping methods available. We use Royal Mail, DHL Express and DPD for all of our International orders.
The customer is responsible for paying all customs and import charges. Please check with your country for a list of possible charges.
Within the UK delivery is between 3-4 working days. EU orders can take between 4-7 business days and all other International orders take between 10-21 working days. Express shipping is generally 2-3 days. We try to ship all orders that day, or the following business day. * The above are simply estimates given to us by our chosen couriers. However, these timeframes cannot be guaranteed and issues do arise in customs, etc. If you absolutely have to have your product by a particular time, please choose express shipping at checkout as you will have the best chance of getting your product in time.
We use the latest versions of PHP and our software is always up to date as well as our SSL certificate. You can, therefore, be confident that your data is secure.
Yes. You will receive an automated order confirmation as well as a shipping confirmation. However, sometimes our emails are eaten by the spam monsters and never reach you. Please contact us if you don’t receive an order confirmation. You will also receive a paper invoice in your shipment.
We want you to be satisfied with everything you purchase from us. If, for some reason you’re not, simply return it within 14 days of receiving your order and we will refund your money minus shipping costs (unless faulty). You must return the item with all labels and in the condition it was sent to you in. Unless it is faulty, in which case, please contact us and we will issue you a full refund, no questions asked.
Returns can be sent to:
1 Highland Cottages