Our offices: West sussex, England

Frequently Asked Questions

Please read our FAQs. For a full list click here.

Please note: the UK left the EU on December 31st 2020. All orders to the EU will now incur customs and duties charges. Please check with your local authority for amounts due before placing your order. Customs and duties are the sole responsibility of the customer and we will not be held responsible for customs owed.

If you choose not to pay customs/duties and the product is returned to us, we will refund you minus any shipping costs, including any charges the courier may impose on us in order to get the product back into the UK.

If you didn’t receive an email order confirmation, or shipping confirmation please check your junk, or spam folder before contacting us. And please ensure you mark us as a safe sender, so future emails about your current order, and future orders reach you.

You will find a tracking number in your order shipped confirmation email.

Strap sizes are completely up to the individual. The best way to know is to measure your current strap. If you don’t have one, simply place a tape measure around your neck and decide what size works best for you based on where you wear your strap, i.e., crossbody, hanging around your neck, etc., and where you want your camera to be.

We provide you with 2 sets of split rings, in 2 different sizes. Our stock rings that come attached to the strap will fit most camera’s lugs. However, some camera manufacturers, namely: Sony and Fujifilm have very small lug mounts. You can use the stock split rings on any camera, however, some people like to have the split ring float freely through the lug. And although we’re not a fan of this, we understand that some of you want that. So, you will find 2 sizes of split rings in each order. Here is a little blurb about our stock split rings and why we would choose the larger of the 2 rings. However, you’re free to use whichever you wish.

There are literally hundreds of different camera models on the market. It would be impossible to make a leather camera strap that fits all camera makes and models in the same, exact way. We have chosen to use a thicker, 304 stainless steel split ring, instead of a thinner, less quality split ring.

Depending on the size of your camera’s lug mounts, you may find that the split ring glides through the lug and moves around, such as on most modern Nikon cameras. You may find, on smaller lug mount systems, such as Fuji and Sony, that the split ring attaches to the lug and rests in the middle of the single ring, instead of moving around in the lug. This can be alarming at first glance. However, all split rings that move and glide through the lug will end up on the single ring at some point, or another.

Shipping is free within the UK. International standard delivery prices range from £10.99 for our straps and accessories to £35 for our camera messenger bags. We also have express shipping methods available. We use Royal Mail, FedEX, UPS, DHL Express and DPD for all of our International orders.

The customer is responsible for all customs and duties.

We are required to put the full value of the products purchased on all items being shipped outside the UK. It is your responsibility to pay all customs and duty charges for your country.

If you choose not to pay customs/duties and the product is returned to us, we will refund you minus any shipping costs, including any charges the courier may impose on us in order to get the product back into the UK.

That depends on the shipping method you chose at checkout. Within the UK delivery is generally between 3-4 working days, but can take up to 7 working days. We offer a UK express option, which usually takes between 1-2 working days. EU orders usually take between 4-7 working days, but can take as long as 21 working days, depending on customs, etc. And all other International orders take between 10-21 working days.

Express shipping is generally 2-4 days. We try to ship all orders that day, or the following business day. * The above are simply estimates given to us by our chosen couriers. However, these time-frames cannot be guaranteed and issues do arise in customs, etc. If you absolutely have to have your product by a particular time, please choose express shipping at checkout as you will have the best chance of getting your product in time.

Yes. You will receive an automated order confirmation as well as a shipping confirmation. However, sometimes our emails are eaten by the spam monsters and never reach you. Please contact us if you don’t receive an order confirmation. You will also receive a paper invoice in your shipment.

We use the latest versions of PHP and our software is always up to date as well as our SSL certificate. You can, therefore, be confident that your data is secure.

We want you to be satisfied with everything you purchase from us. If, for some reason you’re not, simply return it within 14 days of receiving your order and we will refund your money minus shipping costs (unless faulty). You must return the item with all labels and in the condition it was sent to you in. Unless it is faulty, in which case, please contact us and we will issue you a full refund or replacement. Please note that in some cases we may ask you to show the fault either in a photo, or video. If the fault is not clear to us, a visual inspection may be required once the item is returned to us.

If you are returning a product from outside the United Kingdom, please mark the reason for return as “return” on the customs form. Failure to do so may result in your return being delayed, or being returned to you. We are not liable for customs forms being incorrectly filled out and customs due on our end. We will deduct any customs charges we are incur from your return if you fail to mark “return” on the customs form and as a result we have to pay a customs charge.

Returns can be sent to:

9 Beeches Mead,
Hollow Lane,
East Grinstead,
West Sussex
RH19 3PU

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