Our offices: Cowden, Kent. England

Frequently Asked Questions

Please read our FAQs. For a full list click here.

What size strap should I order?

Strap sizes are completely up to the individual. The best way to know is to measure your current strap. If you don’t have one, simply place a tape measure around your neck and decide what size works best for you based on where you wear your strap, i.e., crossbody, hanging around your neck, etc., and where you want your camera to be.

What are the delivery charges?

Shipping is free within the UK. International delivery prices range from £15 for our straps and accessories to £35 for our camera messenger bag. We use Royal Mail, DHL Express and DPD for all of our International orders.

Who is responsible for customs and duty?

The customer is responsible for paying all customs and import charges. Please check with your country for a list of possible charges.

How long will delivery take?

Within the UK and Europe delivery is between 3-4 working days. International orders can take between 4-7 business days. We try to ship all orders that day, or the following business day.

How secure is shopping in the Online Shop? Is my data protected?

We use the latest versions of PHP and our software is always up to date as well as our SSL certificate. You can, therefore, be confident that your data is secure.

Do I receive an invoice for my order?

Yes. You will receive an automated order confirmation as well as a shipping confirmation. However, sometimes our emails are eaten by the spam monsters and never reach you. Please contact us if you don’t receive an order confirmation. You will also receive a paper invoice in your shipment.

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